Operation Hlokomela

Thursday, 16 December 2010 10:11

Operation Hlokomela

Written by SANTACO

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The launh of the "Opeation Hlokomela" campaign is part of the taxi industry's new vision called TR3 2020 strategy where the industry has committed itself to doing things differently, address problems and act on solutions available. Operation Hlokomela therefore expresses our concern and care about our services and how it affects your daily life. As the taxi industry we pledge:

A better taxi service to our commuters that apprciates your safety and making your journey in our taxis a pleasant experience. Our drivers take note of their responsibility to you and so they will ferry you with care and preaution to rules of the road.

An improved cooperation with other road users in contribution towards a responsible driving experience and better precaution of the pedestrians who are the most vulnarable part of the society on the roads.

That we want to work with you to bring you a deserving service and maintain your lasting travel experience.

As we embark on the Operation Hlokomela, we will appreciate your feedback on 0860 726 822 to help us save lives, improve service and work better with you. You can also register on this website to leave your comments on this article.

Last modified on Thursday, 16 December 2010 10:37

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Hlokomela Elements

Vehicle Inspection

The vehicle will be inspected at different Taxi Ranks for fitness and road worthiness to ensure that passengers are not put at risk. The condition of critical parts will be checked to ensure that they are in a good condition to travel the distance and this will include tyres, brakes and shock absorbers etc.

Driver Condition Monitoring

The condition of the driver will also be checked to ensure that he is in the best condition to safely take on the journey with passengers. One of the major causes of accidents, in general, is drunk driving. The Rank marshals will ensure that the condition of the driver is checked before the such driver is allowed to take on the journey. Passengers are more than welcomed to monitor to phone our call center number to report any challenges.

Reg of Driver and Commuter

The practice to register the details of passengers before undertaking a trip on long distance routes has usually been done for notification of next of kin in cases of an accident. But now in addition to this, the purpose will be to enable us en route interaction and feedback from with commuters of our taxi service and driver conduct including acknowledgement to drivers who are doing their best job to give passengers top quality service.

Call Centre Call-to-Action!

Call-to-Action! We want YOU to have your say. Contact our SANTACO Call Centre at 0860 726 822 anytime 24/7
to report any bad driving, complain or gratitude of the service you may have received. All calls will be treated with utmost professionalism and it is our commitment to ensure that all these calls bring meaningful behaviourial change and attitude as described by the Hlokomela Campaign.

Call Centre Support

We are here to provide quality customer service and ensure everyone stays informed. SANTACO call centre support allows us to:
•Respond to general queries
•Provide information on campaigns
•Respond to emergencies and alert relevant Departments
•Make calls to evaluate customer satisfaction
•Make contact with drivers to check their experience
•Provide feedback to our provincial offices
•Track responses & provide feedback to public

Driver Support

There are times when drivers require some support in case of emergencies e.g. when they take ill on the journey or even abused by passengers. The Hlokomela Campaign provides assistance and a substitute driver is dispatched to ensure passengers are always ferried safely to their destinations. A strong link will be sustained with law enforcement to ensure that passengers do not interfere, abuse or become unruly while drivers while are performing
their duties.

Engagement with Traffic Officials

SANTACO believes that our open engagement with Traffic Officials in conducting road blocks at various check points will send a message to our taxi drivers and operators about the Taxi Industry’s commitment to lead its own Road Safety initiative and contribution towards the reduction of road accidents.

Vehicle Inspection