Saturday, May 19, 2012
   
SIZE
Thursday, 23 December 2010 12:00

JOIN THE EXCITEMENT AND BE A PART OF THE CAMPAIGN

Written by  SANTACO
Rate this item
(4 votes)

The Taxi Industry is CHANGING AND we want YOU to join US!!!

On 17 November 2010, SANTACO launched a dynamic nationwide Road Safety Campaign called HLOKOMELA which is a Sotho word that was intentionally chosen for its dual meaning “Be Careful” or “Take Care” because we actually mean it in both ways. HLOKOMELA is a collaborative effort of SANTACO and the Taxi



Industry to reduce and eliminate unnecessary road accidents, increase the care and safety of passengers, pedestrians and the community at large.

 

SANTACO wants you to know that WE CARE HLOKOMELA!!!

Our HLOKOMELA Campaign Goals are designed to:

  • Reduce road accidents through checking and monitoring Taxi vehicles at different check points.
  • Give commuters confidence in our commitment to provide the best service which is safe, efficient, reliable and affordable.
  • Provide a support mechanism for drivers in case of challenges during the journey.
  • Work hand-in-hand with traffic official to promote road safety and to eliminate bad elements and improper conduct from our taxi drivers and operators.
  • Open lines of communication to receive feedback from the commuters regarding their traveling experience on our taxis and the conduct of our drivers especially.  Our main focus begins with long distance routes.
  • Establish a culture of compliance to road safety and traffic laws especially the speed limit.
  • Create a communications system between drivers and operators so that good behaviour can be rewarded and discourage negative behaviour by naming, shaming and instituting other punitive measures.

What we hope to achieve through our Hlokomela Campaign:

  • Reduced accidents by better monitoring and training of drivers and vehicle inspection
  • Provide a more enjoyable and safe traveling experience for our commuters on the Taxi journeys whether it is a nearby or far destination.
  • Proper communications system established for tracking the conduct of passengers and drivers for reward or relevant punitive measures through the usage of the call centre.
  • Support drivers to ensure they are in a good healthy condition to drive safely and provide drivers with relevant assistance in a case of emergency.
  • Change and improve commuters and road users overall perception about Taxi Operators, Drivers Conduct, SANTACO, Customer Care and Road Safety.
  • Increased and strengthened co-operation efforts between SANTACO and Law Enforcement Agencies in eliminating improper conduct from commuters and drivers
Last modified on Friday, 07 January 2011 11:48

4 comments

  • Comment Link plepAllorscex Tuesday, 10 April 2012 22:07 posted by plepAllorscex

    mulberry bags 2012 in spring and summer season year the location you ll have the ability to locate lazy feelings, brewing a cup of espresso matched with quite a few of the dessert, savoring the afternoon sunlight. I persuade Mulberry Outlet which you may take enjoyment throughout the spectacular experience of ceaselessly attracting others curiosity any time you really first place the Moncler jacket on. Fashion is ordinarily a point conveying uncommon components just like a method to present the particular beauties. In order that you simply could boost the revenue, the Moncler creates the garments with a lot a lot more kinds of type. The garments beneath the brand name are certainly not the prevalent things. Even though you place the coats on, chances are you ll not sensation freezing any supplemental, it saves warmness pretty really effectively. Even inside the spots in which the snow falls down the coats can preserve you heat. The clothing can get the admits for promoting to select from only speedily right away following a amazing deal ofseries of inspection techniques.

    Mulberry accoutrement appurtenances working with the ablaze complete which does coffin the pressure design and style. The easy band buried adjustable forms. The interweave of complication and artlessness makes it difficult to establish the lovely and abstruse adorableness of females. In contempo years, the acclaimed handbags have already been not abandoned Mulberry Bayswater, and aswell the fashionable Roxanne. Each and just about every affectionate of these handbags was not abandoned highly-priced, but aswell the artefact numbers have been limited. That was aswell a acumen why abounding gig stars admired Mulberry accoutrements so a lot, the bulk of affair the aloft handbags is full smaller.All the Mulberry purses are activated with metallic rivet, buckles and steel areas in chestnut blush which reach you seriously feel you obtain gone aback for the middle-ancient European knights in the castle. Every one of these actualization within the Mulberry can t be impacted by some further affected bags.The Mulberry purses of the bounce and summer season are still a abruptness to Mulberry lover. It is possible to uncover abounding sorts of purses have been come up during the Actualization Week. Altered styles and altered sizes experienced been all confirmed. A number of in the handbags linked the actualization of endure division and some fabricated quite a few changes. For any one who's a Mulberry haversack lover, you might acquisition not abandoned just one handbag, but a number of to amuse you from your advancing bounce and summer season year.

    The aim within the rear in the big cost tag of Mulberry Bayswater Bags could potentially be the actuality that they re formulated of pores and epidermis of crocodile, ostrich, circumstance and reptile. Moreover, the steel element within with the baggage may perhaps possibly in all probability be integrated with gemstones, which the moment as soon as far more contributes throughout the course of cost. Mulberry is acknowledged obtaining a English deluxe layout herve leger, which may very well be well-known all more than the nearby community making use of the arising with excellent vquality of Mulberry Bags obtain jointly with other arranged remedies. Roger Saul started this institution in Seventies. Sale Mulberry purse is typically discovered in wide assortment of designs alongside the lines of bags.
    mblmulberry3

  • Comment Link Sakhi Mhlongo Monday, 02 April 2012 15:08 posted by Sakhi Mhlongo

    It is easy to blame the taxi drivers. The taxi driver's are the ones executing the tasks, they are doing what they do to please their taxi owners. The behavior of the taxi driver is always inline with his/her boss.

    Some Taxi owners are treating their drivers very bad and they have no one to report to, those drivers are the ones that are trouble makers on the road. The taxi owners must look after their drivers and the drivers will then take care of their passangers.

    A well motivated driver will always behave and drive responsibly. If I could hear of one taxi owner who sent his/her driver for an Advanced Driving Course, I would respect that taxi owner.

    Taxi owner just like othe business operators must have duties to ensure that their business is ran properly. there must be standards that they must always abide to. Most taxi owners do not know their drivers, and that leads to drivers without license ending up driving passangers and putting all road users at risk.

    Standards must be put in place e.g. a taxi owner with 2 taxis must send at least on of his drivers for an Advanced driving leassons. that will save lives on the road.

  • Comment Link Raven Thursday, 13 January 2011 19:31 posted by Raven

    I am glad to see that there is a movement for change in South Africa's main transport system. It is welcomed.
    The problem is, how will it be implemented ON THE ROAD? How will drivers be monitored ON THE ROAD? How will drivers be held accountable? How will input from other road user be gathered? How will corruption and bribery be eliminated? Placing officials at taxi ranks will not improve driver behaviour on the road.
    I also want to thank the taxi drivers that adhere to the rules of the road. Thank you for being good road users, good citizens and good people.
    To the taxi drivers that drive like maniacs: You are a bloody disgrace, you should be put in jail for attempted murder of every one of your passengers. Get your act together.

  • Comment Link Sizwe Thursday, 13 January 2011 09:11 posted by Sizwe

    THIS CAMPAIGN WILL WORKS WE NEED SAFETY

Login to post comments

Our Galleries

  • TR3_46
  • TR3_41
  • W_Prison_73
  • TR3_53

Hlokomela Elements

Vehicle Inspection

The vehicle will be inspected at different Taxi Ranks for fitness and road worthiness to ensure that passengers are not put at risk. The condition of critical parts will be checked to ensure that they are in a good condition to travel the distance and this will include tyres, brakes and shock absorbers etc.

Driver Condition Monitoring

The condition of the driver will also be checked to ensure that he is in the best condition to safely take on the journey with passengers. One of the major causes of accidents, in general, is drunk driving. The Rank marshals will ensure that the condition of the driver is checked before the such driver is allowed to take on the journey. Passengers are more than welcomed to monitor to phone our call center number to report any challenges.

Reg of Driver and Commuter

The practice to register the details of passengers before undertaking a trip on long distance routes has usually been done for notification of next of kin in cases of an accident.  But now in addition to this, the purpose will be to enable us en route interaction and feedback from with commuters of our taxi service and driver conduct including acknowledgement to drivers who are doing their best job to give passengers top quality service.

Call Centre Call-to-Action!

Call-to-Action! We want YOU to have your say. Contact our SANTACO Call Centre at 0860 726 822 anytime 24/7
to report any bad driving, complain or gratitude of the service you may have received.  All calls will be treated with utmost professionalism and it is our commitment to ensure that all these calls bring meaningful behaviourial change and attitude as described by the Hlokomela Campaign.

Call Centre Support

We are here to provide quality customer service and ensure everyone stays informed. SANTACO call centre support allows us to:
•Respond to general queries
•Provide information on campaigns
•Respond to emergencies and alert relevant Departments
•Make calls to evaluate customer satisfaction
•Make contact with drivers to check their experience
•Provide feedback to our provincial offices
•Track responses & provide feedback to public

Driver Support

There are times when drivers require some support in case of emergencies e.g. when they take ill on the journey or even abused by passengers. The Hlokomela Campaign provides assistance and a substitute driver is dispatched to ensure passengers are always ferried safely to their destinations. A strong link will be sustained with law enforcement to ensure that passengers do not interfere, abuse or become unruly while drivers while are performing
their duties.

Engagement with Traffic Officials

SANTACO believes that our open engagement with Traffic Officials in conducting road blocks at various check points will send a message to our taxi drivers and operators about the Taxi Industry’s commitment to lead its own Road Safety initiative and contribution towards the reduction of road accidents.

Vehicle Inspection