Industry to reduce and eliminate unnecessary road accidents, increase the care and safety of passengers, pedestrians and the community at large.
SANTACO wants you to know that WE CARE HLOKOMELA!!!
Our HLOKOMELA Campaign Goals are designed to:
- Reduce road accidents through checking and monitoring Taxi vehicles at different check points.
- Give commuters confidence in our commitment to provide the best service which is safe, efficient, reliable and affordable.
- Provide a support mechanism for drivers in case of challenges during the journey.
- Work hand-in-hand with traffic official to promote road safety and to eliminate bad elements and improper conduct from our taxi drivers and operators.
- Open lines of communication to receive feedback from the commuters regarding their traveling experience on our taxis and the conduct of our drivers especially. Our main focus begins with long distance routes.
- Establish a culture of compliance to road safety and traffic laws especially the speed limit.
- Create a communications system between drivers and operators so that good behaviour can be rewarded and discourage negative behaviour by naming, shaming and instituting other punitive measures.
What we hope to achieve through our Hlokomela Campaign:
- Reduced accidents by better monitoring and training of drivers and vehicle inspection
- Provide a more enjoyable and safe traveling experience for our commuters on the Taxi journeys whether it is a nearby or far destination.
- Proper communications system established for tracking the conduct of passengers and drivers for reward or relevant punitive measures through the usage of the call centre.
- Support drivers to ensure they are in a good healthy condition to drive safely and provide drivers with relevant assistance in a case of emergency.
- Change and improve commuters and road users overall perception about Taxi Operators, Drivers Conduct, SANTACO, Customer Care and Road Safety.
- Increased and strengthened co-operation efforts between SANTACO and Law Enforcement Agencies in eliminating improper conduct from commuters and drivers